FAQ’s

Frequently Asked Questions

  • General Admission tickets sales will only be available online, valid only for a specific date and redeemable only in 30-minute increments, between 10am-5pm daily. This will keep visitors well spaced and maintain a good flow.
  • Wildlife Education Programs that require a level of close interaction with guests have been cancelled. These include Safari Zoo Camp, Behind the Scenes, Night Safari and Guided Feeding Tour.
  • The Souvenir Shop and Snack Bar will be closed.
  • High-touch areas will be cordoned off, including the playground, rabbit pen and miniature goat enclosure. Free-roaming livestock have been moved off-site.
  • We encourage all visitors to take the Ontario COVID-19 self-assessment before arriving.
  • Face covering are required when indoors, and strongly recommended when outdoors in the park.
  • Hygiene shields (sneeze guards) have been installed so that staff and customers can safely communicate.
  • Visitors showing any symptoms will be prohibited from entering the park.
  • The walking route through the wildlife park is one-way only, with the entrance and exit located in different areas. It takes approximately 45 minutes to one hour to walk the park.
  • There are hand sanitizers located throughout the park, including at the front door of every building, on each desk, counter, workspace, and all bathrooms.
  • Signs and decals remind guests about appropriate physical distancing rules (2-metre distance) and to sanitize/wash hands regularly.
  • We have a one person/family policy for the public bathrooms, which will only be accessible on the way out. This allows staff ample time between visitors to clean and sanitize. Hands-free paper towel dispensers have been installed, and the front doors propped permanently open to limit high-touch areas.
Under the authority of Ontario Regulation 263/20 – Stage 2 Closures s.4(2) of the provincial Emergency Management and Civil Protection Act (EMCPA), we must ensure that all staff and visitors wear non-medical face masks when indoors. Wearing a face covering while outside in the park is optional, but strongly recommended. More information about masks is available here.

A vistor can be exempt from wearing a non-medical mask or face covering on the premises if:

  • The Person is a child under the age of two years; or a child under the age of 5 years either chronologically or developmentally and he or she refuses to wear a face covering and cannot be persuaded to do so by their caregiver;
  • The Person is incapacitated and unable to remove their mask without assistance;
  • The wearing a non-medical mask or face covering would inhibit the Person’s ability to breathe in any way;
  • For any other medical reason, the Person cannot safely wear a nonmedical mask or face covering such as, but not limited to, respiratory disease, cognitive difficulties or difficulties in hearing or processing information.
  • For any religious reason, the Person cannot wear a nonmedical mask or face covering, or cannot cover the face in a manner that would properly control the source.
We are open from 10:00 a.m. until 5:00 p.m. every day of the year, except for Christmas Day and New Year's Day. In the winter we are open weather-permitting so please call or check our Facebook page first to confirm.
By phone at (905) 983-5016, by fax at (905) 983-9858 or by email at info@junglecatworld.com. Please note that we are only able to respond during our operating hours of 10:00 a.m. until 5:00 p.m. every day.
Please contact us in the office with your gift certificate number. We will provide you with a voucher code for the amount of your certificate which you can input into our online reservation systems.
Reservations for the Safari Lodge, Lions Den & Jaguar Den can be done quickly and easily online.
Pets are not permitted in the park, as they can stress the animals and possibly transmit diseases. This includes emotional support & therapy animals. However, we do permit service dogs with appropriate training, certification and up-to-date vaccinations. We kindly ask you contact us prior to visiting to ensure the service dog meets our requirements.
Yes! There are outdoor and sheltered picnic areas. However, please respect the park rules and don't feed the animals!